Support
Welcome to Rozo App Support! This page provides resources and information to help you get the most out of the Rozo app.
Contact Information
We're here to help! Reach out to us through any of the following channels:
Email: [email protected]
Contact Form: Submit a Support Request
X (Twitter): @rozoai
Discord: Join our Discord Community
GitHub: Rozo on GitHub
Guides & Tutorials
Getting Started with Rozo App
1. Registration
Step 1: Download the App
Download Rozo from the App Store
Open the app on your device
Step 2: Sign in with Privy
Tap "Sign In" on the welcome screen
Enter your email to receive a one-time passcode (OTP)
Enter the 6-digit OTP to verify your email
Step 3: Create or Connect Your Wallet
After verifying, Rozo will provision a secure embedded wallet via Privy automatically
Optionally, connect an external wallet (e.g., using WalletConnect) if you prefer
2. Depositing Funds
Step 1: Navigate to Balance
Open the app and tap "Balance" on the home screen
Select the asset you want to deposit
Step 2: Tap Receive
Tap the "Receive" button for the selected asset
Step 3: Enter Deposit Amount
Input the amount you intend to deposit
Review any displayed minimums or limits
Step 4: Scan QR or Use Payment Link
Scan the displayed QR code with your external wallet
Or tap/copy the "Payment" link to open in a compatible wallet
Step 5: Choose Deposit Method
Select your preferred method (e.g., on-chain transfer, supported rails)
Follow the prompts in your wallet to complete the payment
Confirmation
You'll receive a notification when funds arrive
Check your updated balance in the wallet section
Important Notes:
Always double-check the network before sending
Minimum deposit amounts may apply
Network fees are paid separately from your deposit amount
3. Withdrawing Funds
Step 1: Open Balance
Go to the "Balance" page in the app
Step 2: Tap Withdraw
Tap the "Withdraw" button for the asset you want to send out
Step 3: Enter Withdrawal Details
Input the destination wallet address
Enter the amount to withdraw
Confirm to submit the withdrawal
Security Tips:
Always verify the destination address
Start with a small test transaction for new addresses
Ensure the destination address supports the Base network before sending
4. Making Payments
Step 1: Initiate Payment
Tap "Pay" or scan a merchant QR code
Enter the payment amount
Step 2: Select Payment Method
Choose which stablecoin to use
The app automatically finds the best route
Review the exchange rate and fees
Step 3: Confirm Transaction
Review payment details
Tap "Confirm Payment"
Transaction completes in seconds
Frequently Asked Questions (FAQs)
1. What is the Rozo App?
Rozo is a stablecoin wallet and payment app that makes it easy to self manage your assets. With Rozo, you can seamlessly manage multiple stablecoins across different blockchains without worrying about complex technical details.
2. How do I register for a Rozo account?
Getting started is quick with Privy (Email + OTP only):
Download the app from the App Store
Tap "Continue", enter your email, and request a one-time passcode (OTP)
Enter the 6-digit OTP to verify your email
Your secure embedded wallet is created automatically via Privy
Optionally connect an external wallet and enable biometric lock
Takes about 1–2 minutes.
3. What stablecoins can I use?
Rozo currently supports popular stablecoins including:
USDC (USD Coin).
Additional tokens coming soon
You can deposit these on multiple networks including Base and Stellar
4. How long does a deposit take?
Deposit times vary by network:
Fast networks (Base, Stellar): 2-5 seconds
You'll receive a notification as soon as your deposit is confirmed.
5. Are there any fees for deposits?
Rozo does not charge fees for deposits. However, you'll need to pay the blockchain network fee (gas fee) when sending from your external wallet. These fees vary by network and are paid to blockchain validators, not to Rozo.
6. How do I withdraw funds from my Rozo wallet?
To withdraw:
Tap "Withdraw" in the app
Select the asset and network
Enter the destination address and amount
Review and confirm the transaction
Complete 2FA verification if enabled
Withdrawals typically process within 2-5 seconds. ncel" if the option is available.
7. What should I do if I sent funds to the wrong address?
Unfortunately, blockchain transactions are irreversible. If you sent funds to an incorrect address:
Double-check the transaction on a blockchain explorer
If you control the destination wallet, you can access the funds there
If it was sent to someone else's address, contact them directly
Contact our support team for guidance
Always verify addresses before confirming transactions!
8. Can I use Rozo in my country?
Rozo is available in most countries worldwide. However, we cannot provide services to residents of certain restricted jurisdictions due to regulatory requirements.
15. How do I contact customer support?
You can reach us through:
Support Form: forms.gle/iRcUc44a3Pzj2KpP7
Email: [email protected]
We typically respond within 24 hours (often much faster!).
Still Need Help?
If you couldn't find the answer to your question, please don't hesitate to reach out:
Submit a Support Ticket: https://forms.gle/iRcUc44a3Pzj2KpP7
Email Us: [email protected]
Join Our Community: Connect with other Rozo users on Discord or follow us on X
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